Statement of Agreement Regarding Chargeback Process and Legal Action
This document serves to outline the agreed terms between Client’s and the Company that will fulfill the service, herein referred to as “the Company,” Company A, and Zacopo, herein referred to as “Payment gateway” which handles payment transactions for the Client and Company A.
1. Settlement Prior to Chargeback:
Both parties agree that in the event of any disputes regarding refunds or financial disagreements, efforts will be made to settle the matter amicably between the Client and Company A, with Zacopo being informed of such disputes, prior to the Client initiating any chargeback process with their financial institution.
2. Role of Zacopo in Payment Processing:
Zacopo, as the entity handling payment transactions, agrees to:
a. Facilitate the financial transactions between the Client and Company A in accordance with the agreed terms.
b. Provide necessary transaction records and documentation to support the resolution of any disputes related to payments.
c. Zacopo will not accept any chargeback from the client if the fulfillment company fails to provide its services.
3. Monitoring Progress of Services:
To ensure that both parties receive satisfaction from the services provided, the following measures will be observed:
a. Company A agrees to provide a clear roadmap or progress report of the services being offered. This will include timelines, milestones, and specific deliverables.
b. Regular updates will be provided to the Client to ensure transparency and to address any concerns promptly.
c. The Client or their Authorized Representative will have the opportunity to review and provide feedback on the progress, ensuring alignment with the agreed-upon objectives and terms.
4. Chargeback Process Involvement:
In the event that the Client or their Authorized Representative proceeds with a chargeback request, it is agreed upon by both parties that:
a. Both the Client or their Authorized Representative and Voyage Media will be actively involved in the chargeback process.
b. All relevant documentation, communication, and evidence pertaining to the transaction and dispute will be provided by both parties to support their respective positions.
c. Zacopo will provide necessary support and documentation in the chargeback process as the entity handling the payments.
d. Zacopo will not accept chargeback/dispute, rather we can only provide documents regarding with the payment transactions.
5. Legal Action in Case of Unfulfilled Agreements:
It is further agreed that:
a. If the chargeback is processed due to unfulfilled tasks, agreements, or obligations, both parties reserve the right to pursue legal action.
b. Such legal action will aim to address any breach of contract, unfulfilled obligations, or any damages incurred due to the unaccomplished tasks or agreements.
c. Our role “Zacopo” is to provide only documents regarding the payment transactions that was made by the client to Company A.
5. Legal Action in Case of Unfulfilled Agreements:
It is further agreed that:
a. If the chargeback is processed due to unfulfilled tasks, agreements, or obligations, both parties reserve the right to pursue legal action.
b. Such legal action will aim to address any breach of contract, unfulfilled obligations, or any damages incurred due to the unaccomplished tasks or agreements.
c. Our role “Zacopo” is to provide only documents regarding the payment transactions that was made by the client to Company A.
6. Acknowledgment and Agreement:
By clicking the “Add to cart” button, the Client (or their Authorized Representative), Company A acknowledge that they have read, understood, and agreed to the terms and conditions stated herein. This agreement is binding and enforceable upon all parties.